Frequently Asked Questions

No, our system works on any smartphone, tablet, laptop or PC. If you want receipts printed automatically, you can connect any standard thermal ESC/POS network or bluetooth printer.

You can keep the Orders screen open on a tablet at the counter or bar. When a new order comes in, a sound alert plays automatically and the order appears on the screen instantly.

You can mark a product as 'Out of stock' with one click via 'Menu & products'. It disappears from your webshop immediately until you re-enable it.

There are 3 roles: Employee (can only view and process live orders), Manager (can manage orders, menu/products and statistics) and Owner (full access to payouts, billing and settings).

No. Employees work in a shielded environment and only see the live order screen and customer messages. Statistics, settings and payouts are off-limits.

Go to 'Account' > 'Team' in the menu and click 'Invite team member'. Enter their email address and pick the desired role.

Our platform handles this automatically for Belgium (6%/12%), France (5.5%/10%), the Netherlands (9%), Germany (7%/19%), Luxembourg (8%) and Austria (10%/20%). As soon as a customer chooses 'Dine-in' or 'Takeaway/Delivery', the system applies the correct VAT rates for your country (such as 6% vs 12% for food in Belgium). You never have to set anything manually and your bookkeeping is always accurate.

Each product gets a tax category: food, soft drinks, alcoholic drinks or standard. Together with the order type (dine-in or takeaway) and your business country, it determines the VAT rate applied to every order line — automatically and always snapshotted on the order.

Yes. Every invoice and the order overview show a breakdown per VAT rate (e.g. base 6% and VAT 6%), and the accounting page totals them into a quarterly VAT summary you can export as CSV.

For all other European countries, our platform automatically applies your store's default VAT rate. You keep full control to set the correct rate per product. As soon as we activate region-specific dynamic rules for your area, your account switches over automatically.

You pay a fixed monthly amount by direct debit via Stripe. Choosing annual billing gets you 12 months for the price of 10. No setup fees, no hidden costs.

Yes, at any time. Upgrade or downgrade with one click under Billing in the dashboard; your change takes effect immediately and is prorated. You can also cancel from the dashboard.

Customer payments run through Stripe: iDEAL, Bancontact, credit card and more. Your subscription fees are automatically debited from your connected bank account.

Customers automatically earn points with every order. You decide how many points an order is worth and which rewards customers can unlock with their points — everything is configured under Loyalty in the dashboard.

At checkout, customers see their point balance. Available rewards can be applied to their order with a single click.

Yes. Switch the loyalty program off under Loyalty in the dashboard; the points page disappears from your webshop and customers can no longer earn or redeem points.